Terms and Conditions

These Terms and Conditions apply to purchases or sales via www.deepingsliteraryfestival.co.uk.

In these terms and conditions “DLF” refers to Deeping Literary Festival. DLF sells all tickets as organisers of all events on our website.

You may have to adhere to Government legislation or the Promoter/venue operator’s specific terms of entry. This could be, but not limited to wearing face coverings, providing negative lateral flow test, or use of vaccine passports.

Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle DLF to cancel the tickets without prior notification, refund, compensation or liability.
2. To prevent fraud and protect DLF and you, we may carry out checks and/or you may be asked to provide additional information after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
3. You must inform DLF of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
4. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
5. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the DLF representative or Venue Management.

Delivery and collection

6. Tickets will be despatched to you electronically via email.
7. Tickets will be emailed to the provided email address, you will also receive an email confirming your order. Tickets delivered electronically, will be issued once your order/payment is confirmed. If you do not receive confirmation or your tickets after 48 hours, contact us at enquiries@deepingsliteraryfestival.co.uk.

If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the event) we will have no liability to you.

8. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

9. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions.
10. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event

11. Decisions to change or cancel events are the responsibility of the Promoter. DLF cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
12. You should always check that an event is going ahead at the scheduled date, time and venue.
13. If DLF cancels an event or makes significant changes to the venue, date, time or speaker, DLF will try to inform you. This will usually be by email, in urgent cases it may be by phone.
14. If an event is rescheduled, changed or moved, DLF will give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled by DLF you will normally be offered a refund.

Refunds

15. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
16. For more information about refunds, please contact enquiries@deepingliteraryfestival.co.uk.
17. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event (see paragraph 26 below).

Attending an event

18. DLF has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
19. Admission to an event is at all times subject to any terms, conditions or rules of the DLF. If you breach those terms, conditions or rules then DLF may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.
20. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). DLF will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
21. DLF will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from our website.
22. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

23. When you receive your tickets check the details carefully.

Privacy

24. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
25. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
26. Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

General

27. DLF cannot be liable in any way for the acts or omissions of others. However, DLF does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
28. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than DLF and you.
29. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and DLF are subject to the exclusive jurisdiction of the English Courts.

Contact DLF

Still confused? Then please contact DLF team using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we’ll see what we can do to help – enquiries@deepingliteraryfestival.co.uk.